Protecting your data while you're on the road
Last Updated: January 1, 2024
This Driver Privacy Policy explains how Hailing Service collects, uses, shares, and protects the personal information of drivers who use our platform. As a driver, you trust us with important information, and we take this responsibility seriously.
By signing up and using our platform as a driver, you agree to the practices described in this privacy policy. If you do not agree with our policies and practices, you should not use our services as a driver.
We collect various types of information to provide and improve our services for drivers:
We use your information for the following purposes:
To verify your identity and eligibility to provide transportation services
To connect you with nearby passengers requesting rides
To process your earnings, provide payment statements, and comply with tax regulations
To monitor for fraudulent activity and ensure platform safety
To improve route suggestions, estimate arrival times, and enhance the driver experience
To send ride requests, updates, earnings information, and important announcements
We may share your information with:
We share your name, photo, vehicle details, and approximate location with riders
To facilitate payments to your bank account
For coverage verification and claims processing
When required by law, court order, or to protect rights and safety
Third parties that help us operate our platform (background check providers, cloud services, etc.)
Important: We never sell your personal information to third parties for advertising purposes
We implement comprehensive security measures to protect your information:
All data transmitted between your device and our servers is encrypted
Your data is stored on secure servers with restricted access
Only authorized personnel can access driver information
24/7 security monitoring for suspicious activities
We are committed to protecting your information, but no method of transmission over the internet is 100% secure. We encourage you to maintain strong passwords and keep your account credentials confidential.
You have several rights regarding your personal information:
You can access most of your personal information through the driver app
You can update most of your information directly through your account settings
You can request a copy of your data in a structured, commonly used format
You can request deletion of your driver account, subject to legal retention requirements
You can opt out of marketing communications while still receiving essential service messages
To exercise these rights, contact our Driver Privacy Team at driver-privacy@hailingservice.com
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Retained while your driver account is active and for a period afterward for legal and business purposes
Retained for at least 7 years for tax, insurance, and safety purposes
Retained in accordance with financial regulations and tax requirements
Retained in accordance with applicable laws and regulations
After the retention period expires, we securely delete or anonymize your information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
We will notify you of significant changes through:
Your continued use of our driver platform after changes become effective constitutes acceptance of the updated policy.
If you have questions or concerns about this Driver Privacy Policy, please contact us:
+1 (234) 567-8901
Hailing Service
Driver Privacy Department
123 Business Street
New York, NY 10001
We aim to respond to all driver privacy inquiries within 5 business days
Questions about this policy? Contact our Driver Privacy Team at driver-privacy@hailingservice.com